About Us:

As collectors ourselves, we understand what collectors need and strive to deliver the best toys at the best prices.

As a business, we believe that the simple things like timely communication, fast shipping, good packaging and good pricing are key to establishing a positive and long lasting relationship with our customers.

We endeavour to carry out our business in an honest and open manner and strongly believe that our customers' satisfaction should be at the core of our activities.

We hope collecting will be as great for you as it has been for all of us at Dew Toy Store & Oh My Primus!  

 

Period of Collection

Collection and delivery of items should be arranged within two weeks of notification. Items which remain uncollected will be released for sale.  For exceptional circumstances, kindly contact us for arrangements.

Store address: 1014 Geylang East Ave 3 #02-240 S389729 (Beside Paya Lebar MRT Exit C)

Opening Hours: 12noon to 8pm on Mon, Tue, Fri & Sat (except Public Hols)

Local Delivery
Local delivery can be arranged for between SGD 3.50 to SGD 6.50 depending on size of item.

Kindly indicate your preference if you wish to arrange for delivery when collection notification is sent.

 

Oversees Delivery

We are based in Singapore and overseas deliveries are made via Singpost / Speedpost , DHL Ecommerce & other local delivery partners
Tracking details are provided on the respective postal websites

www.singpost.com.sg
www.speedpost.com.sg
https://dhlecommerce.asia/track/Track

Postal rates are determined based on the weight of the item and the location.

Kindly contact us for delivery quotes when in doubt.

 

Return and Refund Policy

Products with quality issues will be resolved by provision of replacement parts. Only when replacement parts cannot be obtained will exchanges or refunds be offered.

Paint issues and loose joints are generally not eligible for refund or exchange. 

Request for replacement parts, refunds or exchanges have to be submitted within 1 month of receipt. For refunds and exchanges, the original item purchased have to be returned to us (shipping to be paid for by buyer). 

Sale items are not eligble for refund or exchanges.